How to Factory Reset the Sony WH-1000XM5

Factory reset the Sony WH-1000XM5 wireless headphones to clear all pairing information.

Steps

1. 1

   Turn off the headphones.

2. 2

   Press and hold the Custom button and the NC/Ambient button simultaneously for 7 seconds or more while the headphones are turned off.

3. 3

   The indicator (LED) flashes in blue 4 times, indicating the initialization is complete.

4. 4

   All pairing information and personal settings are erased. Pair the headphones again with your devices.

Last verified: April 9, 2026